Return and Refund Policy
At *L'zae Cosmetics, your satisfaction is our top priority. Due to the personal and hygienic nature of our beauty products, *we do not accept returns or offer refunds, except in cases where you receive a *wrong item* or a product that is *expired*.
1) Return Eligibility
We only accept returns or exchanges under the following conditions: * You received the *wrong product*. * The product you received is *expired*. If your order meets either of the above conditions, please contact us within *7 days of delivery* to initiate the return process. ---
2) How to Request a Return or Exchange
To request a return or exchange, contact us at:
📧care@lzaecosmetics.com
📞 +91-9027499077
Include your *order number, **photos of the item received*, and a brief explanation of the issue. Once your request is reviewed and approved, we will provide return instructions.
3) Refunds
Once we receive and inspect the returned item (only in approved cases), we will notify you of the refund status. If approved, the refund will be issued to your original method of payment within *5–10 business days*.
4) Late or Missing Refunds If you haven’t received your refund:
* Double-check your bank account or payment method.
* Contact your credit card company or bank.
* If the issue persists, reach out to us at +919027499077
* mail to: care@lzaecosmetics.com
Thank you for shopping with *L'zaeCosmetics*. Your trust and satisfaction mean everything to us.